Terms and Conditions

Spring Valley Interiors Trading Terms and Conditions

1. Spring Valley Interiors are a strictly ‘Trade Only’ supplier As a wholesaler, we will only transport our goods to and from ‘Bona Fide’ furniture and giftware retail establishments**.Spring Valley Interiors reserve the right to reject any Trade Application that we feel is not ‘Bona Fide’. ** For web-based customers requiring a third party/ drop shipping service please contact us directly for conditions of sale.
2. The first transaction is always pro-forma.
3. After the first transaction and a satisfactory check of bank and trade references, cash, credit/debit card on delivery will be required until a regular trading pattern has been established to the satisfaction of Spring Valley Interiors.  When a regular trading pattern has been established, payment by cheque can be authorised.Bounced cheques will incur a £20 charge and future payments will only be accepted by cash, card or draft.
4. A charge will be made for cheques that are referred to drawer and further payments by cheque may be refused at the discretion of Spring Valley Interiors.
5. A minimum invoice value of £150.00 + V.A.T. is required. All deliveries to Mainland UK addresses will be subject to a £15 + V.A.T. charge. For other addresses please contact Spring Valley Interiors for relevant charges.
6. Deductions from an invoice are acceptable at the time of delivery if the customer wishes to reject an item that is a mistake or has sustained transit damage.
7. Any damages or shortages must be reported to the Sales office within 3 working days from the date of delivery. No claims will be entered into thereafter.  Claims or disputes will not entitle any customer to delay payment on any invoice.  Any goods that are subject to a claim must be kept until collection has been authorised and arranged.
8. No responsibility will be accepted for damage or faults incurred where the customer, or where on the customer’s behalf by a third party, it is deemed that the item has been altered in any way to its original state.
9. Spring Valley Interiors shall retain full ownership of and title to all goods delivered to the customer until the customer has paid all sums owing to Spring Valley Interiors.
10. If an arranged delivery cannot be made due to non payment or non attendance, a charge of £50.00 will be levied for the inconvenience and aborted delivery.
11. A large selection of our product range are handcrafted and are therefore subject to changes in colour and finish.  Although overall quality is not affected, this is an inherent part of our range and should be viewed as such.
12. Spring Valley Interiors will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with, the supply of defective goods, delay in delivery, non delivery, loss or damage to goods in transit to the property of the purchaser, or any third party.
13. Spring Valley Interiors will not be liable for any damage to property, fixtures or fittings during, or after the delivery of product to a customers premises.  It is the responsibility of the recipient to ensure that there is sufficient access to enable Spring Valley Interiors to safely deliver goods to their establishments.
14. ll prices are exclusive of V.A.T.  We reserve the right to alter prices without notice.  Orders are executed at prices in force at time of delivery.
15. Free shipping is available on all orders over £500 + V.A.T.

Spring Valley Interiors Returns Procedure Terms and Conditions

1. Spring Valley Interiors MUST be notified within 3 days of any alleged defects or discrepancies. After this time Spring Valley Interiors will accept no responsibility.
2. A blank Returns form will be faxed through and this must be completed in full including the invoice number and a full description of what the problem is.
3. We would hope that like the majority of our Customers, if a defect is small, the item would be moved on as a ‘sold as seen’ offer.
4. If the item(s) must be returned, it/they must be re-packed in the original packaging---if applicable. Pre-packaged goods will NOT be accepted otherwise. It is therefore important to retain relevant boxes and packaging until the goods have been checked.
5. Returns will be collected when the CQF form is fully processed and ONLY on the occasion of a subsequent delivery.
6. Once the item(s) is received at Spring Valley Interiors and the fault is verified, a credit will be issued and applied against the next sales invoice. Deductions from other deliveries are not permitted as this impacts on stock control and account administration.
7. Where possible, remedial work will be carried out on a returned piece and it will be re-delivered with the next available order.
8. We reserve the right to return any piece that we deem to be in good saleable condition.
9. Ensure all paperwork is returned to Spring Valley Interiors at least 3 days prior to your order cut-off time to allow for the requisite processing.